I've been under the weather this week, and Matt's being very sweet. This morning, he gave me a hug while saying, "You really do have a lot of congestion." Oddly enough, it melted my heart.
I've also been working every day while feeling poorly, so my patience with perceived incompetence is wearing thin. Hence, today's blog about Cosi. How is it possible that wherever you are, whatever store you select, whenever during the day you arrive, and whomever serves you, the service is uniformly, insultingly, offensively bad??
I'm no snob--I recognize and appreciate a chef's heartfelt creations right alongside the mastery of Five Guys burgers from a grill--but the lack of awareness, urgency, or common sense exhibited by Cosi staff amazes me again and again. It even underscores my love of their certifiably AMAZING bread.
I just don't get it, so I'm going to send them a note this morning.
You should too.
No comments:
Post a Comment